1. Who we are and what the service is

The Ventus service (the "Service") is operated by Ventus Workspace, registered sole proprietor (Osek Murshe) no. 208985358, Dolev 32, Beit Aryeh, Israel ("we" or "us").

Ventus is a conversation, customer and appointment management system for businesses. It connects to the business's CRM account, its telephony (PBX) provider and its messaging channels (WhatsApp Business, Facebook Messenger and Instagram through Meta's platforms), and shows them all in one place to the business's staff. The Service is provided as a monthly subscription.

Using the Service means you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Who may use the Service

• Businesses: the Service is intended for businesses and organisations. Whoever opens an account on behalf of a business confirms they are authorised to bind that business to these Terms.
• Invited users: employees and contractors of the business whom the business has invited to the Service. They use the Service on the business's behalf and subject to the permissions the business has granted them.
• Use is permitted only to persons aged 18 or over.

The business is responsible for all activity in its account, for keeping login credentials confidential, and for removing users who are no longer authorised. Account administrators must enable two-factor authentication.

3. The business's responsibility for message content

The business is solely responsible for the content of messages it sends through the Service, for the message templates it defines, and for the data it uploads or syncs to the Service. The business represents and warrants that:

• It holds all permissions and consents required to send the messages and to process its customers' data.
• The content does not violate any law, third-party rights, or the rules of the platforms on which it is sent.
• It complies with the WhatsApp Business Policy, the Meta Platform Terms, the Meta Commerce Policies and every other rule of WhatsApp, Facebook and Instagram, as updated from time to time.
• It complies with Israel's anti-spam law (Amendment 40 to the Communications Law), the Protection of Privacy Law, and any other law that applies to it.

If Meta or another provider restricts, blocks or closes a business's account because of the business's content or conduct, that is the business's sole responsibility. We have no control over such decisions and cannot reverse them.

4. No spam or unsolicited messages

The Service must not be used to:

• Send messages to anyone who has not given explicit consent to receive them, or who has asked to stop receiving them.
• Send marketing messages in violation of anti-spam law or the WhatsApp and Meta policies.
• Buy, scrape or import contact lists without the contacts' consent.
• Send misleading, abusive, threatening, illegal or infringing content.
• Impersonate any person or entity.
• Circumvent limits of the Service or of the platforms, break into the Service or disrupt its operation.

We may suspend or terminate an account that violates this section immediately and without prior notice, and may report the violation to Meta or a competent authority where required.

5. Dependence on third-party services

The Service relies on third-party services, including ספק ה-CRM, Meta (WhatsApp, Facebook, Instagram), the business's telephony provider, and cloud, email and transcription providers. These services are not under our control.

• We are not responsible for the availability, performance, changes, faults or outages of third-party services, nor for changes to their policies, pricing or interfaces.
• The business is responsible for holding valid accounts with those providers and complying with their terms. The CRM account and the WhatsApp Business account belong to the business, not to us.
• Some features of the Service may change or be discontinued if a third-party provider changes or discontinues the interface they depend on.

6. Payment and cancellation

The Service is a monthly subscription at the price published on our website or quoted to the business. Prices exclude VAT unless stated otherwise. The business may cancel at any time; cancellation takes effect at the end of the current billing period. There is no minimum term and no exit fee. Within 30 days of joining you may request a full refund of the subscription fees paid. After 30 days, payments made are non-refundable unless the law provides otherwise.

• Payment method: credit card, through a licensed payment processor. Card details are stored by the processor as a token, never by us. On joining, the business authorizes a recurring monthly charge.
• What is charged each month: the subscription for the coming month, plus usage in the month that ended (for example transcription by the minute, WhatsApp messages, or newsletter emails), per the price list in the offer.
• Usage alerts: the business can set an amount at which we alert it before additional usage exceeds it.
• Tax invoice: emailed after every charge.
• Failed payments: we will notify the business and retry. If payment is not settled within 14 days, we may suspend the Service until it is, without deleting data.

7. Termination and data deletion

• The business may terminate the Service at any time by email or from within the Service.
• We may terminate the Service with 30 days' notice, or immediately in case of a breach of these Terms, non-payment, or a demand from a third-party provider or authority.
• Upon termination, access tokens for Meta accounts and other providers are deleted immediately. All other data is deleted from our systems within 30 days, except what we are legally required to retain. Full details are in our Data Deletion Instructions.
• Before deletion, the business may request an export of its recordings and transcripts.
• Data the business holds in its own CRM account is not deleted by us, because it belongs to the business and we only display it.

8. Call recording

The Service can record, transcribe and summarise phone calls and video meetings according to the business's settings. Ensuring the recording is lawful, including under the Israeli Wiretapping Law, 1979, and notifying the other party of the recording are the business's responsibility. We recommend announcing the recording at the start of every call. We provide the tool and the storage and do not provide legal advice.

Information about the law. All information, content, tools, checks, calculators, templates and results on the website relating to the Israeli Consumer Protection Law (Amendment No. 74), 2026, or to any other law, are provided for general information only, "as is", and do not constitute legal advice or a legal opinion. The law, its effective date and the amounts of monetary sanctions may change, and the information may contain errors or omissions. Ventus, its owners, employees and anyone acting on its behalf shall bear no liability, direct or indirect, for any damage, loss, fine, monetary sanction, claim or expense arising from the use of or reliance on the information, or from any business's compliance or non-compliance with the law. Use of the Service does not guarantee compliance. The business alone is responsible for determining whether the law applies to it and for complying with all its requirements, including recording, notifying the consumer at the start of the call, retention and delivery. Consult a lawyer before making any decision.

Recordings, transcripts and summaries are kept while the business's subscription is active, so the business can return to them. The business may at any time ask us to delete a specific recording or all of its recordings, or set a shorter retention period by notifying us.

9. Processing data on the business's behalf

This section is the data processing agreement between the business and us. For the purposes of the Israeli Protection of Privacy Law, 1981, the business is the database owner of its customers' data, and we are a holder processing that data on its behalf.

• On the business's instructions only: we use the data only to provide the Service to the business, and for no purpose of our own.
• Confidentiality: access to the data is limited to those who need it to operate the Service and provide support, and they are bound by confidentiality.
• Security: we secure the data in line with the Protection of Privacy (Data Security) Regulations, 2017, as described on our Security page.
• Subprocessors: the business approves the subprocessors listed on our Security page. Before adding a subprocessor that receives the business's customer data, we will update that list.
• Transfer abroad: some subprocessors store or process data outside Israel, in Europe and the United States. The business approves this transfer. We work only with providers contractually bound to protect the data and use it only to provide the service.
• Security incidents: if we discover a security incident affecting the business's data, we will notify the business as soon as possible and help it with any notification it must make by law.
• Data subject requests: we will help the business respond to its customers' requests to access, correct or delete their data.
• End of engagement: data is deleted or returned to the business as set out in section 7.

The business is responsible for having a lawful basis to collect the data and transfer it to us, for giving its customers the required notices, for obtaining consent where required, and for meeting a database owner's obligations, including registration with or notice to the Registrar of Databases where they apply to it. If the business processes sensitive data in the Service, such as medical or therapy information, it is responsible for limiting access to it, using the Service's permissions, to those who need it.

10. Intellectual property

The Service, its code, design and the Ventus brand belong to us. The business receives a limited, non-exclusive, non-transferable licence to use the Service for its business purposes while its subscription is active. The business's data and its customers' data remain the business's property.

11. Limitation of liability

The Service is provided "as is". We make reasonable efforts to keep it available and reliable, but we do not warrant that it will operate without interruption or error.

To the maximum extent permitted by law, we will not be liable for any indirect, consequential, special or punitive damages, for loss of profits, revenue, data or goodwill, or for any damage arising from third-party services, from content the business sent, or from use in breach of these Terms. Our total liability to the business, on any ground, will not exceed the amount the business paid for the Service in the 12 months preceding the event.

The business will indemnify us against any third-party claim, demand or damage, including from Meta, arising from content it sent, data it uploaded, or a breach of these Terms or of the platforms' rules.

12. Governing law and jurisdiction

These Terms are governed exclusively by the laws of the State of Israel. The competent courts of the Tel Aviv-Jaffa district have exclusive jurisdiction over any dispute relating to the Service or these Terms.

13. Changes to these Terms

We may update these Terms. We will notify businesses of material changes by email at least 14 days in advance. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms: office@ventusworkspace.com